Store Terms and conditions
Can I return my purchase if I have a change of mind?
If you have a change of mind and would like to return the items we will accept returned items within 7 days from when the item was purchased. Upon returning goods all items need to be in original packaging and in new condition with any tags/labels still attached. A receipt or proof of purchase must also be supplied. Kathryn Bloomer Interiors will not be responsible for the cost to return goods. Please note, we do not offer exchanges, credit notes or refunds on sale items.
Kathryn Bloomer Interiors does not accept the return of artworks purchased in store.
Damaged or faulty goods
All items are checked in store before the product is sold in store. If you have ordered a product online and receive the item and deem it to be faulty please email firstname.lastname@example.org immediately with photos of the damage or fault in the product. Please note we will not refund or exchange faulty items after the 7 day period has expired from time of purchase.
Weave Home Rugs
Kathryn Bloomer Interiors does not offer refunds or exchanges for Weave Home Rugs and products. Once the rug/order has been delivered, checked and received by the customer for any faults Kathryn Bloomer Interiors will not accept the return of items after this time. Kathryn Bloomer Interiors does not offer a warranty for Weave Home rugs.
Kathryn Bloomer Interiors does not offer a refund or exchange on products that are ordered through Kathryn Bloomer Interiors which are not bought in store. It is the customers responsibility to check all details and measurements before placing the order and making payment. Please be aware that products can differ in tone and colour from online photos and this is not considered a fault in the product.
Inspection of goods upon order and accepting delivered items
It is the buyers responsibility to inspect the goods before purchasing the items in store. Upon delivery of items from an online purchase goods must be inspected immediately by the customer. If a fault is found please make contact with Kathryn Bloomer Interiors within 24 hours, after this time Kathryn Bloomer Interiors will not accept return or replacement for faulty goods.
Price matchingKathryn Bloomer Interiors does not price match or give a refund if you find the products at another store for a cheaper price.
Consultation Terms and conditions
An initial payment of a 50% deposit is required to be paid before any design work is commenced. The final and remaining 50% payment is due upon completion and delivery of the decoration scheme. Once the decoration scheme has been delivered and presented to the client any further product sourcing or design work not listed on the invoice will be charged by the hour.
For all product orders payment in full must be received before any orders will be processed. Please make payments via EFT. Once payment is received the order cannot be refunded. Kathryn Bloomer Interiors does not accept deposits and product orders can only be processed when the invoice has be been paid in full. At this time unfortunately Kathryn Bloomer Interiors cannot receive a credit card as a way of payment.
Please note all of the products specified on all pages of the design scheme are recommendations only. Kathryn Bloomer Interiors accepts no liability for any faulty products and any claims need to be made by the client to each supplier directly.
Kathryn Bloomer Interiors accepts no liability for incorrect choice and does not give refunds for change of mind. All products chosen are to be decided upon by the client and it is the client’s responsibility to check all measurements of products before ordering. It is the client’s responsibility to measure all access points and areas of their property to confirm that all products ordered will be able to access the property. Failure to do so may result in furniture not being able to be placed in the property and Kathryn Bloomer Interiors is not liable for access measurements not being checked by the client.
Kathryn Bloomer Interiors uses a wide variety of suppliers who all use their own nominated delivery companies. Kathryn Bloomer Interiors is not liable for any damage caused to client property by delivery companies. If damage does occur any damage claims are to be made directly to the delivery company by the client.
Authority to leave: If a client chooses and gives approval for goods to be delivered and left at the front door it is the client’s responsibility to collect the goods. Kathryn Bloomer Interiors is not responsible for any theft or damage to goods once they have been delivered.
Kathryn Bloomer Interiors is not responsible for shipping and manufacturing delays. All efforts will be made to adhere to proposed order time-lines but due to unforeseen delays products may arrive later than expected.
As fabric rolls have different Dye lots, variation can occur from samples provided. Variations may occur in natural timber products. Due to the nature of timber being a natural product, variations in colour and the natural pattern may occur from the sample given.
Finish stain colours may differ slightly from samples shown. Please note this includes solid timber products, veneers and flooring. Please note imperfections, knots and cracks in timber products are a natural feature and not a fault and are an inherent feature of rustic timber furniture.
Please note paint colour may vary from brushed out swatch due to available light, colour mixing ratio, paint brand and type of paint used. Kathryn Bloomer Interiors is not liable for paint colour variation. Any dispute must be dealt with directly between the client and painter or manufacturer.
Products may vary in colour, tone, lightness and texture from images shown online. Kathryn Bloomer Interiors is not responsible or liable for variations that may be present in products which may differ from images shown online and on a computer monitor or device. It is the client’s responsibility to view each product onscreen or in person before placing an order. It is recommended that clients visit showrooms of products before ordering.